Privacy Policy

This Privacy Policy describes how TWM Water Restoration Katy collects, uses, and shares personal information of users of our website, twmwaterrestorationkaty.com, and our services. We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

We collect several types of information from and about users of our website and services, including:

  • Personal Information: This includes your name, phone number, email address, and any other information you provide when contacting us or requesting our services.
  • Payment Information: When you pay for our services, we collect payment information, such as credit card details. This information is processed securely through our payment processor.
  • Website Usage Information: We collect information about your interactions with our website, such as the pages you visit, the links you click, and the time you spend on our site. This information is collected through cookies and other tracking technologies.
  • Device Information: We collect information about the device you use to access our website, including the device type, operating system, and browser type.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing Services: To provide you with the water damage restoration services you request, including scheduling appointments, communicating with you about your service, and processing payments.
  • Improving Our Website and Services: To analyze website usage and trends, and to improve the functionality and content of our website and services.
  • Customer Support: To respond to your inquiries, provide customer support, and resolve any issues you may have.
  • Marketing Communications: To send you promotional emails and other marketing communications about our services, special offers, and company news. You can opt-out of receiving these communications at any time.
  • Legal Compliance: To comply with legal obligations and respond to legal requests.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We share information with third-party service providers who assist us in providing our services, such as payment processors, website hosting providers, and marketing service providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
  • Business Partners: We may share information with business partners who offer related services or products that may be of interest to you.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your browsing behavior on our website. Cookies are small text files that are stored on your device when you visit a website. We use cookies to:

  • Analyze Website Traffic: To understand how users interact with our website and to improve its performance.
  • Personalize Your Experience: To remember your preferences and to customize the content and advertisements you see.
  • Track Conversions: To track the effectiveness of our marketing campaigns.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that blocking or deleting cookies may affect your ability to use certain features of our website.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use encryption to protect sensitive information, such as payment information, during transmission.
  • Secure Storage: We store your personal information on secure servers that are protected by firewalls and other security measures.
  • Access Controls: We restrict access to your personal information to authorized personnel only.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
  • Deletion: You have the right to request that we delete your personal information.
  • Opt-Out: You have the right to opt-out of receiving marketing communications from us.

To exercise these rights, please contact us using the contact information provided below.

7. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the effective date. Your continued use of our website and services after the effective date constitutes acceptance of the revised Privacy Policy.

9. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

TWM Water Restoration Katy
832-770-6857